Delta airlines dysfunctional support, redeemed by a good agent

Just went to Delta airlines to change some details on the tickets I booked for Julie and Terry. I’m told by the automated phone system that the wait time is on the order of “one hour and fifty minutes”, and I should use the website. The website has no mechanism for the changes I wish to make.

update: their “message us” option reports “Sorry, the app is having technical difficulties”. So they can’t handle text messages, either.

update: their messaging came up! and 15m later, I got someone on the other end named An-May who without fuss changed the details. So this bit worked well.

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